Your personal information may be transferred, communicated, held, and hosted on servers and otherwise processed outside of Canada, including in Colorado and Virginia in the United States, Japan and Mexico, and, as a result, the governments, courts, law enforcement, national security authorities or regulatory agencies may require disclosure of your personal information without your consent under the applicable laws of such countries, including the USA PATRIOT Act.
If you are located in Quebec, please note that your personal information may be communicated or stored outside of Quebec, including in the international locations listed above and in Mississauga, Ontario.
Your personal information may also be communicated to our marketing and communications third-party services providers, including:
- Epsilon, who may collect, use or store your name, address, email, phone numbers, and VIN in Canada and the United States of America for service-related purposes of predicting required service intervals, providing service reminders, following up with you if you have declined service work and communicating outstanding recalls and for other business purposes including recapturing your business if you have defected to another provider, and communicating with you directly with respect to products, services, and other items which may be of interest to you.
- InMoment, Inc. and iSKY, LLC dba ibex CX, who may collect, use or store your name, address, email, phone numbers, and VIN in Canada and the United States of America for the purposes of market research including contacting you for your opinions, providing you with surveys, and for conducting other market research tasks.
Your personal information will be accessible to our personnel who have a need to access or use such information in order to perform their duties, including members of our Marketing, Communications, Sales, Aftersales, Customer Quality, Vehicle Connected Services, Customer Service, Certified Pre-Owned, and Information Technology teams.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or until you withdraw your consent, which you can do at any time subject to such restrictions as are permitted or required by applicable law, in which case we will no longer use or disclose your personal information for the above-mentioned purposes. To unsubscribe from our marketing communications, you can follow the “unsubscribe” link in each of our marketing communications that are sent to you by e-mail, or send an e-mail with your request to privacy@infiniticanada.com.
Subject to applicable law, you have the right to access and correct the personal information that we hold about you. Please contact our Privacy Officer at: privacy@infiniticanada.com to exercise such rights or to ask any questions about privacy policies.
You may visit INFINITI’s Privacy Policy available online at https://www.infiniti.ca/common/privacy.html for additional information about how we collect, use, disclose and protect your personal information. You may also contact our Customer Information Centre at 1-800-387-0122 or contact our Privacy Officer at: privacy@infiniticanada.com.